It is Oxbow’s general policy to not distribute sample sizes of our products as it is important to remember that transitioning your little one onto a new food is an important process – one that takes time and commitment. In most cases, a sample size does not offer enough of a given product to allow for a proper transition. Rather than send you a sample, we recommend that you purchase a bag of the product that you’re interested in introducing to your pet. If, after completing the recommended diet transition, you’re not satisfied, or your pet has not shown signs of acceptance, you can simply return the bag to where it was purchased for a refund or exchange (our customer care team would be happy to facilitate if needed).
For more information about properly transitioning your pet, watch our transition video and read our appropriate diet transition article. Some pets transition quicker than others, while others are very sensitive to changes in their habitat and food and may take longer, so it is very important to transition gradually to maximize acceptance and protect delicate digestive systems.
If you have additional questions or would like more information, please feel free to contact us directly.