It is Oxbow’s goal for every bag of hay that leaves our facility to be a consistent, high-quality source of premium nutrition for your pet. Because hay is a product of Mother Nature, however, you will naturally notice occasional variability between crops or cuttings. There are several factors that can lead to strand length variability, including hay maturity, moisture content, etc. As you are likely aware, due to the delicate structure of hay and the unavoidable handling that occurs when packaging and shipping products to the retail shelves a certain amount of fines and chaff at the bottom of the bag or box is natural and expected. Oxbow strives to preserve the integrity of the hay and limit the amount of fines/chaff with our gentle debaling and packaging processes.
If you have additional questions or would like more information, please feel free to contact us directly.