Oxbow Animal Health products are specifically developed to support the happy, healthy lives of small pets. However, we recognize that all pets have individual personalities and their own unique preferences. While we cannot guarantee that every product will be a perfect fit for your little one's preferences, we are committed to ensuring that you are satisfied with your Oxbow purchase. In a situation in which a product does not meet your expectations or your pet's preferences, taking the product back to the Oxbow retailer from which it was purchased is generally the most efficient and streamlined way to secure a product exchange, refund, or return. Our customer care team would be happy to facilitate this process as needed.
In a situation in which a product concern arises related to quality or safety, please do not discard the product and packaging. Please contact us immediately so a member of our Customer Care team can better understand your situation, gather necessary information, and provide appropriate assistance.